We will refund or replace any defective item and most non-defective items. However there will be a restocking fee of 20% deducted for special orders, electrical items, or other products. If you are unsure if an item fits your vehicle or has a restock fee please inquire before purchasing. Within 30 days of receipt of your order, you may return products that:
- Are in their original packaging
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not have missing parts, hardware or instructions
The following orders can not be return:
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components
- Airbags or other safety equipment parts
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. This would be solely if you have added you VIN to your order.
Items incorrectly shipped back to us will not be returned. Items not purchased from from ShopMercedesBMWonline.com will also not be accepted.
To start Returns: Log in and click the order status icon located on the top-right corner of the screen. Click on the order number for the item that is being returned. In the next screen, click the return button and choose a reason for the return from the drop-down menu. At this point you can ship the item back to us. Please include either the original packing slip or the item order number with the return.
Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions on core charges please feel free to contact us and we will be happy to answer them.